IDT S.p.A. accepts credit card payments through Paypal or bank transfer payments.
For credit card payments, an invoice will be issued at the time of payment. For clients who choose to pay by bank transfer instead, the invoice will be issued on confirmation of payment.
Orders where payment has not been received within 3 days will be cancelled. Clients will be sent a payment reminder and may send a copy of the confirmation of payment slip to avoid their orders being cancelled while receipt of payment is still pending.
The minimum order on our website is €400 for clients within the European Union and €1,000 for non-EU countries.
The registration form requires a company’s VAT number to be included pursuant to the following Articles:
- VAT 22% National rate
- VAT EXEMPT pursuant to Art. 8(c) regular exporters (insert reference number of the letter of intent received and registered)
- VAT EXEMPT pursuant to Art. 41 (for the EU)
- VAT EXEMPT pursuant to Art. 8(a) (outside the EU)
- VAT EXEMPT Article 58 (on triangulation)
- VAT EXEMPT Article 2 (on discounts)
For the clients who fall within one these categories and who do not insert their VAT number on the registration form, the National VAT rate of 22% will be automatically charged on each order.
IDT S.p.A. has worked with DHL logistics service for many years. DHL manages our warehouse and also our shipments abroad.
Orders will be processed and shipped within 3 days of receipt of payment (for Partner Product within 14 days).
The order is confirmed as soon as we receive the payment (status “confirmed”) and our logistic warehouse starts preparing it (status “working on”). A “working on” order can be cancelled but it’s not possible to add or remove single articles. When the order is “Ready” (ready to be shipped), it is not possible to make any more changes to it.
For orders under €2,500, shipment costs will be calculated automatically where clients choose to use our shipment services. For orders over this amount, our customer services will calculate the exact shipment cost and contact the customer concerned prior to shipment.
Clients may also choose to use their own courier service: in this event, clients must ensure that our customer services receive all the relevant information in advance.
For USA customers the delivery time is about 2 weeks, New York landed duty paid.
IDT S.p.A. accepts returns within 7 days of the delivery of the order. The procedure for returning merchandise is as follows:
a.The customer must first send a request for acceptance of the return.
b. The request is then confirmed by our customer services by e-mail who also issue a returns code.
c. The goods must be returned together with a copy of the e-mail confirmation containing relevant returns acceptance code.
d. Our logistics confirm return delivery of the package.
e. Confirmation is sent to the customer that the goods received match the returns request.
f. A credit note or a refund is issued in the customer's name.
If the order is damaged or incomplete for internal reasons (e.g. incorrect quantities shown as available in the website) a credit note will be immediately issued for the customer.
In order to complete any purchase transaction on our website you will be asked to subscribe by completing the Form available on our website and which requires various personal data.
When completing the Form, you will be asked to indicate your e-mail address, your complete name, your phone number and your gender, the data of your bank accounts and/or card, as well as any other personal information you wish to provide to us.
Please note that these are mandatory information requested from you. Whenever a section of the Form is requested as mandatory, such section will be followed by the sign*. The non-completion of such section does not allow you to finalize the subscription on our website.
The personal data requested in the form available on our website can be used by IDT for the following purposes:
Also, by requesting such data we want to ensure the proper functioning of our website and services and to be able to improve our website and services. Our main purpose is to personalize your experience on our website.
We connect your information, including personal data, your usage history etc. in order to provide you tailored promotions and marketing offers, to improve the content of the site for you and/or to determine your preferences.
We mention that we may connect information collected from you through different means or at different times, and use such information obtained from other sources, including third parties. In order to do so, it is sometimes necessary to share this information with other business partners we are working with, such as companies that perform marketing services and other business operations for us.
We will only keep your data for as long as necessary to carry out our services to you or for as long as we are required by law. After this, your personal data will be deleted. However, we cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legal grounds to keep the data, such as an ongoing contractual relationship.
We may also disclose your personal data to any governmental, regulatory and/or law enforcement authorities and agencies, to the extent disclosure is required or authorized by law and anytime we believe it is necessary or appropriate to comply with any law, regulation or other governmental request, in order to operate our website properly or to protect and defend our rights against any illegal activity.
We may also share your personal data with our group companies, therefore we and/or our group companies may send you information about their products and services or whatever other information they may consider of interest for you.
If you consent, we may also share your personal data with third parties (who are not group companies) so that we and/or those third parties may send you information about their products and/or services and any other information they may consider of interest for you. Note that such third parties may have different privacy practices, therefore IDT is not responsible for any aspect in relation with or which results from thereto.
Our website may contain links or references to websites of our group companies or third parties, and their privacy policies may differ; therefore, please be aware of this aspect and read their corresponding privacy policies. We mention that we have no control over any other websites than our website, therefore we are not liable for any aspects that are connected with or may result from such other websites.
The security of your personal data is a very important aspect for us. Therefore, we use our best efforts to take appropriate measures and to protect again any unauthorized access to or loss, misuse, disclosure of your personal data. In this respect, we implement generally accepted standards of technology security.
However, given that there is no perfect security on the internet and no data transmission over internet can be deemed to be 100% secure, we cannot guarantee that any information and data stored on our servers or provided to or from a user will be protected from unauthorized access.
You acknowledge that we may need to host, store or transfer your personal data outside of your country of residency. Although we cannot guarantee the same level of protection of your personal data as may be ensured in the country of our headquarters, we shall use our best efforts to protect your personal data. Please note that however, we cannot be held liable for a security violation that occurs during or in relation to such a transfer.
IDT declares and undertakes that it shall comply with all your rights granted by the Italian Law (Legislative Decree No. 196/2003) on the protection of personal data. In this respect, you may alter your data or request that it be deleted at any time, by sending a request in this respect to firstname.lastname@example.org at any time.
Our website uses the following types of cookies:
These cookies allow the user to browse the Website and use functions such as the shopping basket or Wishlist.
IDT uses analytics cookies to calculate the number of users who visit the website and are registered. These cookies make it possible to measure and analyze the way in which users browse the website. This information allows IDT to continually improve its services and the shopping experience of users of the website.
Whenever users are browsing or shopping on the website, the site will remember their preferences (for example, their location or preferred language). Thanks to these cookies, we are able to offer users a simple, more convenient and personalized browsing experience.
These cookies are used to show advertisements that are relevant to users and helps IDT to measure the effectiveness of its advertising campaigns. When browsing on the website, users accept that IDT will download these types of cookies on their devices and will consult when the user visits the website in the future.