Terms and Conditions
1) Payment methods
IDT srl accepts credit card payments through Paypal or bank transfer payments.
For credit card payments, an invoice will be issued at the time of payment. For clients who choose to pay by bank transfer instead, the invoice will be issued on confirmation of payment.
Orders where payment has not been received within 3 days will be cancelled. Clients will be sent a payment reminder and may send a copy of the confirmation of payment slip to avoid their orders being cancelled while receipt of payment is still pending.
The minimum order on our website is €200 for clients within the European Union and €2,000 for non-EU countries.
2) Times and shipment costs
IDT srl has worked with DHL logistics service for many years. DHL manages our warehouse and also our shipments abroad.
Orders will be processed and shipped within 3 days of receipt of payment. For orders under €2,500, shipment costs will be calculated automatically where clients choose to use our shipment services. For orders over this amount, our customer services will calculate the exact shipment cost and contact the customer concerned prior to shipment.
Clients may also choose to use their own courier service: in this event, clients must ensure that our customer services receive all the relevant information in advance.
For USA customers the delivery time is about 2 weeks, New York landed duty paid.
3) Returns and Refunds
IDT srl accepts returns within 7 days of the delivery of the order. The procedure for returning merchandise is as follows:
a.The customer must first send a request for acceptance of the return.
b. The request is then confirmed by our customer services by e-mail who also issue a returns code.
c. The goods must be returned together with a copy of the e-mail confirmation containing relevant returns acceptance code.
d. Our logistics confirm return delivery of the package.
e. Confirmation is sent to the customer that the goods received match the returns request.
f. A credit note or a refund is issued in the customer's name.
If the order is damaged or incomplete for internal reasons (e.g. incorrect quantities shown as available in the website) a credit note will be immediately issued for the customer.
Registration is mandatory for access to our website. IDT srl undertakes to guarantee that the data supplied by clients will
be treated in strictest confidence by authorized personnel only.
Should customers wish to cancel their registration, they may do so by contacting our customer services who will process the request within 48 hours.
The registration form requires a company’s VAT number to be included pursuant to the following Articles:
- VAT 22% National rate
- VAT EXEMPT pursuant to Art. 8(c) regular exporters (insert reference number of the letter of intent received and registered)
- VAT EXEMPT pursuant to Art. 41 (for the EU)
- VAT EXEMPT pursuant to Art. 8(a) (outside the EU)
- VAT EXEMPT Article 58 (on triangulation)
- VAT EXEMPT Article 2 (on discounts)
For the clients who fall within one these categories and who do not insert their VAT number on the registration form, the National VAT rate of 22% will be automatically charged on each order.